Privacy Policy
Our contact details
Name: Quiver Delivery Ltd.
Address: Unit 2, Culvert Place, London, SW11 5BA
Email: matt@quiver.co.uk
Last Updated: 27th March 2025
The type of personal information we collect
We currently collect and process the following information:
Personal identifiers (name), email address, phone number, and background location data.How we get the personal information and why we have it
The personal information we process is provided to us directly by you when you sign up to be a courier or collected by our app when you are using it.
We need the above-mentioned personal information to be able to successfully deliver the items that customers have ordered from one of our partner retailers. We may use your location to understand whether you have delivered to the correct location and so that we can efficiently route you when new orders come in. We may also use your location to give customers a reliable estimate of when their order will arrive. We may use your phone number to call or text you, we may use your email address to email you and we need your name and delivery address to validate your identity as the orderer and hand over your purchase(s).
Under the General Data Protection Regulation (GDPR), the lawful base we rely on for processing this information is your consent. You are able to remove your consent at any time. You can do this by contacting matt@quiver.co.uk.How we store your personal information
Your information is securely stored in Quiver’s AWS database in the United Kingdom. You can read AWS's data privacy statement at https://aws.amazon.com/compliance/data-privacy-faq/Your data protection rights
Under data protection law, you have rights including:
Your right of access
You have the right to ask us for copies of your personal information.
Your right to rectification
You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing
You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability
You have the right to object to the processing of your personal information in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at matt@quiver.co.uk or write to Quiver Delivery Ltd., Unit 2, Culvert Place, London, SW11 5BA if you wish to make a request.How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at matt@quiver.co.uk or in writing to Unit 2, Culvert Place, London, SW11 5BA.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Name: Quiver Delivery Ltd.
Address: Unit 2, Culvert Place, London, SW11 5BA
Email: matt@quiver.co.uk
Last Updated: 27th March 2025
The type of personal information we collect
We currently collect and process the following information:
Personal identifiers (name), email address, phone number, and background location data.How we get the personal information and why we have it
The personal information we process is provided to us directly by you when you sign up to be a courier or collected by our app when you are using it.
We need the above-mentioned personal information to be able to successfully deliver the items that customers have ordered from one of our partner retailers. We may use your location to understand whether you have delivered to the correct location and so that we can efficiently route you when new orders come in. We may also use your location to give customers a reliable estimate of when their order will arrive. We may use your phone number to call or text you, we may use your email address to email you and we need your name and delivery address to validate your identity as the orderer and hand over your purchase(s).
Under the General Data Protection Regulation (GDPR), the lawful base we rely on for processing this information is your consent. You are able to remove your consent at any time. You can do this by contacting matt@quiver.co.uk.How we store your personal information
Your information is securely stored in Quiver’s AWS database in the United Kingdom. You can read AWS's data privacy statement at https://aws.amazon.com/compliance/data-privacy-faq/Your data protection rights
Under data protection law, you have rights including:
Your right of access
You have the right to ask us for copies of your personal information.
Your right to rectification
You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing
You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability
You have the right to object to the processing of your personal information in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at matt@quiver.co.uk or write to Quiver Delivery Ltd., Unit 2, Culvert Place, London, SW11 5BA if you wish to make a request.How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at matt@quiver.co.uk or in writing to Unit 2, Culvert Place, London, SW11 5BA.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
