Legal & policies

Our documents, grouped by who they are for

Choose a document to read it online or download its PDF. Each document explains who it applies to; earlier accepted agreements remain unchanged.

Customers & merchants

Terms of Service
The agreement for merchants and customers using Quiver’s delivery and fulfilment services.
Version 1.0 · last updated 6 October 2026
Privacy Policy
How we use information about delivery recipients and merchant contacts.
Version 2.3 · last updated 2 October 2026

Courier Terms
The agreement for courier work arranged through Quiver.
Version 1.11 · last updated 7 October 2026
Courier Privacy Policy
How we use couriers’ personal information.
Version 1.3 · last updated 7 October 2026
Health & Safety Policy
Safety responsibilities, safe working and reporting concerns.
Version 1.2 · last updated 6 October 2026
How couriers are paid
Our payment principles. Calculated amounts remain provisional until human review and approval.
Version 1.3 · last updated 6 October 2026