Privacy Policy
Our contact details
Name: Quiver Solutions Limited
Address: Labs House 15-19 Bloomsbury Way, London, England, WC1A 2TH
E-mail: matt@quiver.co.uk
Last Updated: 10th February 2026
The type of personal information we collect
We currently collect and process the following information:
Personal identifiers (name), email address, phone number and delivery address.How we get the personal information and why we have it
The personal information we process is provided to us directly by you via our retail partners for one of the following reasons:
We need the above-mentioned personal information to be able to successfully deliver or return the items that you've ordered from one of our partner retailers. We may use your phone number to call or text you, we may use your email address to email you and we need your name and delivery address to validate your identity as the purchaser and hand over your purchase(s).
We typically do not share personal information, but may share this information with third party courier companies that partner with us at times of peak demand.
Under the General Data Protection Regulation (GDPR), the lawful base we rely on for processing this information is your consent. You are able to remove your consent at any time. You can do this by contacting matt@quiver.co.uk.How we store your personal information
Your information is securely stored in Quiver's AWS database in the United Kingdom. You can read AWS's data privacy statement at https://aws.amazon.com/compliance/data-privacy-faq/
We keep the above mentioned data for 1 year. We will then dispose of your information by permanently deleting it and any traces of it from Quiver's AWS database.Your data protection rights
Under data protection law, you have rights including:
Your right of access — You have the right to ask us for copies of your personal information.
Your right to rectification — You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure — You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing — You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing — You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability — You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at matt@quiver.co.uk or write to Quiver Solutions Limited, Labs House 15-19 Bloomsbury Way, London, England, WC1A 2TH if you wish to make a request.How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at matt@quiver.co.uk or in writing to Quiver Solutions Ltd, Labs House 15-19 Bloomsbury Way, London, England, WC1A 2TH. England, WC1A 2TH.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO's address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Name: Quiver Solutions Limited
Address: Labs House 15-19 Bloomsbury Way, London, England, WC1A 2TH
E-mail: matt@quiver.co.uk
Last Updated: 10th February 2026
The type of personal information we collect
We currently collect and process the following information:
Personal identifiers (name), email address, phone number and delivery address.How we get the personal information and why we have it
The personal information we process is provided to us directly by you via our retail partners for one of the following reasons:
We need the above-mentioned personal information to be able to successfully deliver or return the items that you've ordered from one of our partner retailers. We may use your phone number to call or text you, we may use your email address to email you and we need your name and delivery address to validate your identity as the purchaser and hand over your purchase(s).
We typically do not share personal information, but may share this information with third party courier companies that partner with us at times of peak demand.
Under the General Data Protection Regulation (GDPR), the lawful base we rely on for processing this information is your consent. You are able to remove your consent at any time. You can do this by contacting matt@quiver.co.uk.How we store your personal information
Your information is securely stored in Quiver's AWS database in the United Kingdom. You can read AWS's data privacy statement at https://aws.amazon.com/compliance/data-privacy-faq/
We keep the above mentioned data for 1 year. We will then dispose of your information by permanently deleting it and any traces of it from Quiver's AWS database.Your data protection rights
Under data protection law, you have rights including:
Your right of access — You have the right to ask us for copies of your personal information.
Your right to rectification — You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure — You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing — You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing — You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability — You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at matt@quiver.co.uk or write to Quiver Solutions Limited, Labs House 15-19 Bloomsbury Way, London, England, WC1A 2TH if you wish to make a request.How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at matt@quiver.co.uk or in writing to Quiver Solutions Ltd, Labs House 15-19 Bloomsbury Way, London, England, WC1A 2TH. England, WC1A 2TH.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO's address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
